All posts by Karen Blakeman

I have worked in the information profession for over twenty years and have been a freelance consultant since 1989. My company (RBA Information Services) provides training and consultancy on the use of the Internet, and on accessing and managing information resources. Prior to setting up RBA I worked at the Colindale Central Public Health Laboratory, and then spent ten years in the Pharmaceutical and Health Care industry before moving to the International management consultancy group Strategic Planning Associates. I edit and publish an electronic newsletter called Tales from the Terminal Room. Other publications include Search Strategies for the Internet. I am a Fellow of CILIP: The Chartered Institute of Library and Information Professionals, a member of the UK eInformation Group (UKeiG).

Please use Firefox 2 or IE 6

This would normally fall into the “I don’t belieeeeve it” category had I not already heard of the problems endured by UK central and local government departments in trying to move on from Internet Explorer 6.

Out of curiosity I decided to see what pittance I might receive from the state when I retire so tried the advertised http://www.thepensionservice.gov.uk/. First of all I could not just use my existing username and password for the government gateway service to use the pension forecasting service. That’s fair enough. I appreciate the additional security level but then I had to wait two weeks for an activation code. This morning it arrived, I “activated” my account and attempted to log in. In a flash, a “Technical Error” page popped up with error and error ID codes, and instructions to phone them for help.

What followed has left me stunned.

“Are you using Firefox or Internet Explorer?” the nice lady asked.

“Firefox”

“Which version?”

“3.5.2” I replied

“If you want to use Firefox, you’ll have to go back to version 2”

A few seconds of silence followed and then I asked if I could use IE 8. No, was the answer, it had to be IE6 or possibly IE7. Google Chrome? Not compatible. Opera? She wasn’t sure but if it was the latest version then no. Safari? Er..probably not. She explained that they haven’t security tested the latest versions of the browsers and Chrome is definitely out.

It is pathetic, stupid and irresponsible. We are all exhorted to keep our browsers up to date as part of our online security measures but the UK government is encouraging us to do the opposite. We are encouraged to file our tax returns online and use the government web sites to obtain information about our entitlements, but to do so we have to use browsers from the stone age. It does not fill me with confidence. Quite the opposite, I am beginning to feel seriously paranoid regarding the security of gov.uk sites.

So have I got my pension forecast? Once I had stopped haranguing the poor lady on the help desk I was transferred to another department, my personal details were taken, and I was told my forecast would be in the post in about 10 days. So much for fast, efficient e-government!

I am still sitting here gobsmacked and wondering if I dreamed the whole thing. I think, after all, that this has to be filed as a Victor Meldrew moment.

Directionlessgov: compare Directgov search with a Google custom search

Checking through the last year of postings on my blog I regret to say that I somehow managed to forget to cover the excellent Directionlessgov. This is an “alternative” search option for the Direct.gov.uk web site and uses Google. It has has been set up by the group that is also behind They Work For You and The Government Says.

“We got so fed up with the general uselessness of the multi-million pound shambles otherwise known as the Direct.gov.uk portal, that we decided to build something better in under an hour. Sadly, we ran catastrophically behind schedule, but we still finished before lunch.”

Type in your search and view the results from Google on the right hand side of the screen. For comparison, and to rub salt and a hefty dose of chilli pepper into the wound, results from Directgov are displayed on the left hand side.

A search on my own council’s (Reading) recycling policies came up with the following results:

directionlessgov

No contest: Directionlessgov wins outright!

For another Google custom search engine covering local government, you might also like to try LGSearch, which I covered in March 2009.

Searching for file types made easy

One of the Top 10 Tips that participants of my advanced search workshops regularly come up with is using file format options to focus your search. If you are looking for an expert on a topic, a conference presentation or a quick overview of a topic then seek out PowerPoint files; government and industry reports are often stored as PDFs; and substantial collections of statistics may be left in Excel format. Both Google and Yahoo have options for file type searches on their advanced search screens, but if you want a quick and easy way of searching both of these search tools for the four main file types (Word, Excel, PDF, PowerPoint), then head for DocJax.

Simply type your search terms into the box and DocJax will pull up a list of all four file formats in Yahoo and Google that contain your terms. You can then limit your search to just one file type by clicking on one of the four logos at the top of the list.

DocJax

I have only one minor quibble with DocJax, which is that it does not deduplicate the results. Other than that, it is an excellent tool for filetype searching. Many thanks to Peter Guillaume for alerting me to the service.

If you prefer to search Yahoo and Google separately, then try Browsys Advanced Finder. Select Files form the menu at the top of the screen, enter your search terms and click on Yahoo or Google for your preferred file type. There is no need to re-enter your search terms for each search – just click your way through the list.

BrowsysFiles

I usually berate such services for not including Bing (formerly Microsoft Live Search) in their lists because Bing does sometimes come up with unique content. Although not included in Bing’s advanced search options one used to be able to simply incorporate the filetype: command followed by the file extension in the search. On testing it today, though, I discovered that the filetype command no longer works in Bing. Like the link and linkdomain commands, it has been obliterated from their search system. Another example of Bing dumbing down their search. This does not bode well for Yahoo: as part of the recent Microsoft deal, Microsoft will power Yahoo search and as a result Yahoo will lose many of its current search features. I’m afraid that rather than stealing market share from Google, Bing’s current approach to search will encourage users to stay with the big G.

Google Caffeine

A short post prompted by Phil Bradley’s posting on the proposed new hyperactive Google, nicknamed Google Caffeine. See his article for further details and background information, and if you are interested in comparing the current Google with Google Caffeine try Caffeine Compare. I have been running my searches and test searches on both over the past few days and found:

1. No difference at all for the majority of searches.

2. Minor and insignificant differences for a handful of searches

3. For some business information searches, worse and an increased number of irrelevant results with Google Caffeine.

Not much else to say other than I am not very impressed at this stage.