Yesterday, on New Year’s Day, I came across yet another example of Google getting its Knowledge Graph wrong. I wanted to double check which local shops were open and the first one on the list was Waitrose. I vaguely recalled seeing somewhere that the supermarket would be closed on January 1st but a Google search on waitrose opening hours caversham suggested otherwise. Google told me in its Knowledge Graph to the right of the search results that Waitrose was in fact open.
Knowing that Google often gets things wrong in its Quick Answers and Knowledge Graph I checked the Waitrose website. Sure enough, it said “Thursday 01 Jan: CLOSED”.
If you look at the above screenshot of the opening times you will see that there are two tabs: Standard and Seasonal. Google obviously used the Standard tab for its Knowledge Graph.
I was at home working from my laptop but had I been out and about I would have used my mobile, so I checked what that would have shown me. Taking up nearly all of the screen was a map showing the supermarket’s location and the times 8:00 am – 9:00 pm. I had to scroll down to see the link to the Waitrose site so I might have been tempted to rely on what Google told me on the first screen. But I know better. Never trust Google’s Quick Answers or Knowledge Graph.