Tag Archives: LinkedIn

How to alienate and seriously annoy your users

LinkedIn is seriously annoying some of its users. Megan Roberts recently reported her experiences of the network’s data insecurity on her blog LinkedIn and data insecurity (http://meganjroberts.wordpress.com/2014/06/10/linkedin-and-data-insecurity/). But it seems they’ve upped their game.

I had (or possibly still do have) a Personal Premium account. As I don’t find the limited extra features of any use I decided to cancel my premium account about three weeks ago, well in advance of the renewal date. Having filled out the online forms I assumed that was all I had to do, but each time I logged in to my account it was still marked as a Premium account. So I went through the cancellation process again. I waited a few days but my account was still marked as premium. I went through the cancellation procedure again. My account was still labelled as Premium but when I went to try and cancel it a fourth time it was marked as already cancelled. Success? Well – no.

Today I checked my business bank account and saw that LinkedIn has debited my account for the renewal fee despite my cancellation. Perhaps I should have been alerted to potential problems when confirmation emails failed to arrive. But under my account settings the premium account was finally marked as cancelled so I assumed that was that.

I have raised a ticket with LinkedIn but I doubt I’ll get any sense from them – I never have done in the past. First thing in the morning I am reporting the debit to my bank as an unauthorised transaction.

Congratulations, LinkedIn, on developing a strategy that is guaranteed to thoroughly p*** off your users.

Update: LinkedIn have now apologised for the “misunderstanding”. My account has been reset to “basic” and they have refunded my money.

LinkedIn maps for visualising your network

LinkedIn has added a new feature called InMap that enables you to visualise your LinkedIn connections, how they are connected and to identify gaps in your network. Go to http://inmaps.linkedinlabs.com/,  log in with your LinkedIn user name and password and it should then create a map showing the connections between the people in your LinkedIn Network. I’m afraid I failed at the first hurdle: my profile was only 50% complete and it has to be 75% before a map can be generated. A slap on the wrists for me then and a crafty way to make you give LinkedIn more data about yourself. (Yes, I know I’m a cynic).

The result was interesting but confusing and, frankly, a bit of a mess. I’ve seen some other people’s maps – there are options to share them on Twitter, Facebook and LinkedIn – and one resembled a beautiful butterfly. Mine looks like an exploding brain; perhaps LinkedIn is trying to tell me something.

LinkedIn Map fpr Karen Blakeman

The colours are supposed to represent groups of people connected in some way, for example people you have worked with at a particular company or met at conferences. To reveal the name of the person represented by the dot simply move your cursor over it. You can also see all of the names on your map at once by increasing the size, either by clicking on the plus symbol in the upper left hand corner or using the scroll wheel on your mouse. Once you have identified the common factor you can add a label to the colour in the legend in the lower left hand area of the map. And this is where I came unstuck a second time. The only group I could definitely identify as having a common feature was the one containing the purple dots on the right hand side of my map. These were people I had met at executive search and recruitment conferences, but there are also some in this category who were blue, green and orange dots.

The problem, I suspect, is that I know many of my network via multiple routes. I think I first met Val Skelton (a green dot) at TFPL but only 3 or 4 other green dots had that connection. Perhaps it was that we often meet up at the Online Information conference and exhibition? No, those contacts where represented by every colour on the map. Or maybe she is one of the Information Today crowd? That theory didn’t work out either. As for the small red dots they are here, there and everywhere and InMap failed to pull then into a neatly contained area on my map.I’m tempted to label them as anarchists!

Trying to think more positively about this tool, the map suggests to me that the majority of my network cannot be pigeon-holed. They are unique individuals, each with their own specific set of skills and the ability to move from one sector to another with ease. And I am more than happy with that.