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purchase & download of the PDF via Lulu.com
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Terms & Conditions
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Please note: the 6th edition is now out of print. The 7th edition is currently in production.
Terms & Conditions
We do not charge for any item until it is ready to ship. Backordered items are not charged for until they are shipped.
Delivery
We aim to despatch your order within three working days of receipt of your order. We will notify you if we anticipate a delay in fulfilling your order within that time. Orders within the UK are sent by 1st class or parcel post and should take no more than 3 working days to arrive. Orders sent to other European countries and the rest of the world are sent via airmail and may take 3 to 14 working days to arrive depending on the destination.
Privacy Policy
Information provided by you when ordering publications is only used to distribute the publications and to notify you of the progress of your order. We do not sell or disclose our customer list to any other organisation, nor do we use our customer information to distribute material on behalf of other organisations.
Financial data - such as bank details, credit card and debit card details - provided by customers via fax, post or by telephone are retained until the transaction has been confirmed and completed, and then securely destroyed. This information is not stored by us in any form beyond the time required to complete the transaction.
See our Privacy Policy for more details.
How to Contact Us
If you need to contact us, please email us. Alternatively, you can call on 0118 947 2256 (International +44 118 947 2256) or fax us on 020 8020 0253 (International +44 20 8020 0253).
Cancellation of Order
Under the United Kingdom's Distance Selling regulations, you have the right to cancel the contract for the purchase of any item within 7 working days of delivery. Please re-package the relevant item securely and return it to us so that we receive it within 7 working days of the date that the item was delivered to you. Please write "Contract Cancellation" on the delivery slip or invoice and enclose it with the goods.
Goods must be returned in resaleable condition. Please note that you will be responsible for the costs of returning the goods to us unless we delivered them to you in error. If we do not receive the goods back from you, and you have notified us that you wish to cancel the contract, we may arrange for collection of the goods from you at your cost. We aim to process your refund within 7 days of receiving your cancellation.
Address for returns
Any returns should be sent to Karen Blakeman, RBA Information Services, 88 Star Road, Caversham, Reading, Berkshire RG4 5BE, UK.
Further information is available from:
Karen Blakeman, RBA Information Services
88 Star Road, Caversham,Reading, Berks RG4 5BE, UK
Tel: +44 118 947 2256
Fax: +44 20 8020 025
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